TRIP BUILDER
Privacy Policy
This policy applies to the Trip Builder service provided by Trip Builder (the “Company”). The Company values members’ personal information and protects it safely in accordance with applicable laws. This English version is provided for convenience; in case of any discrepancy, the Korean version prevails.
1. Information We Collect and Purpose of Use
| Data collected | When | Purpose |
|---|---|---|
| Email, social login identifier | Login / sign-up | Member identification and authentication |
| Name (nickname), profile image | Login / sign-up | Displaying the member profile |
| Saved places, itineraries, posts | While using the Service | Providing core features such as trip planning |
| App error and crash diagnostic information | When an app error or crash occurs | Error analysis and service reliability improvement |
| Company name, contact name, email, inquiry content | When the website “Contact” form is submitted | Receiving and responding to partnership inquiries |
| Cookies, device and browser information, visit and usage records | When visiting the website | Analysing and improving website usage |
The collected information is used only for the purposes above, as well as providing and improving the Service and responding to customer inquiries. It is not used for any other purpose.
2. Retention and Destruction
The Company destroys personal information without delay once the purpose of its collection and use has been achieved.
Upon account withdrawal, the Company deletes the member’s account information (email, name/nickname, profile image, social login identifier) and the places, itineraries, and posts they saved, without delay. Information that must be retained under applicable laws is stored separately for the period prescribed by law and then destroyed.
Destruction method: information in electronic file form is permanently deleted in an unrecoverable manner. Error and crash diagnostic information is deleted after the purpose of service reliability analysis has been achieved, or in accordance with the retention policy of the external processor.
3. Provision to Third Parties and Processing Consignment
As a rule, the Company does not sell or provide members’ personal information to third parties, except where required by law or upon a lawful request from an investigative authority.
To operate the Service, the Company allows the following external service providers to process data only to the extent necessary, each within the scope of its purpose:
| Provider | Purpose |
|---|---|
| Google (Google Sign-In) | Social login authentication |
| Google (Maps / Places) | Map display and place information |
| Cloud server / Cloudflare | Server infrastructure and network / security |
| Apple (Sign in with Apple) | Social login authentication |
| Error monitoring services | App error and crash diagnostics and service reliability analysis |
| Google (Analytics · Tag Manager) | Website usage analytics |
| Google (Sheets · Apps Script) | Storing inquiry submissions |
| Slack | Notifying staff of new inquiries |
When a member signs in with a Google or Apple account, authentication is handled in accordance with each provider’s privacy policy.
4. Your Rights
You may access or correct your personal data, or request that its processing be suspended or that it be deleted, at any time. You can delete your account directly from the in-app settings screen; upon account deletion, your data is deleted without undue delay in accordance with the “Retention and Destruction” section above. If you are unable to use the app, you may request deletion of your account and data by emailing teamtripbuilder@gmail.com from the email address you registered at sign-up. Requests are processed only when they match the registered email address.
5. Cookies and Analytics on the Website
The Company uses Google Analytics 4 and Google Tag Manager to understand how the website (www.tripbuilder.co.kr) is used and to improve the service. In this process, cookies collect information such as referral path, page views, and device and browser details. No information that directly identifies an individual is collected.
If you do not want cookies to be stored, you can block or delete them in your browser settings. Some features of the website may then be unavailable.
Content you send through the website “Contact” form is stored in Google Sheets and delivered to our staff via Slack so that we can respond. It is destroyed without delay once the purpose of handling and responding to the inquiry has been achieved; where retention is required under applicable laws, it is stored separately for the prescribed period and then destroyed.
6. Contact
For privacy inquiries and account or data deletion requests, please contact us at teamtripbuilder@gmail.com.